General Terms and Conditions

General Terms and Conditions


CAR PICK-UP: To pick up the car, the driver needs to show an original ID or passport, an original driver's license and a credit / debit card to pay for the rental and the guarantee.

DRIVER'S QUALIFICATIONS: Minimum age for Groups A, B, C, E, and H is 21 years.  Maximum age for all car groups is 80 years old. A valid driving license held for at least one (1) year is required.

YOUNG DRIVER CHARGE: For groups A, B, C, E, and H, drivers under 25 years of age are imposed to a Young Driver's Charge of €4 (with a maximum charge of 3 days).

SENIOR DRIVER CHARGE:For all groups, drivers over 71 years of age are imposed a charge of €4 (with a maximum charge of 3 days).

DEPOSIT FOR GUARANTEE:Upon pick up of the vehicle, Firefly will preauthorise an amount from the driver's credit card as a deposit for guarantee which will be fully refunded at the end of the rental, provided no other charges arise. Please note that the refund can take up to 14 days, depending on the issuing bank of the credit card. The amount of the deposit varies according to the car group. Specifically:

  • A, B, H: €250
  • C, E: €500

PAYMENT METHOD: The driver must hold a valid credit or debit card accepted by Firefly for all necessary pre-authorization amounts as well as pre-payments and settlement of final rental charges.

CANCELLATION / NON-SHOW FEE:Firefly has the right, in case a customer failed either to show up or to cancel at last 24 hours prior to pick up, to charge client for a Late Cancellation / Non Show Fee equal to 1 Days charge or €30, whichever is higher. A Non Show is effective if the customer hasn’t collected the vehicle within one (1) hour of the booked time/date, unless there is a travel delay (given that a flight number and/or travel details have been provided prior to the car pick up).

EARLY RETURN / EXTENSION OF RENTAL: No refund for any unused voucher value/rental days. Ongoing rental extension should be arranged with Firefly Cyprus at least 48 hours before the intended/reserved rental expiry, to be charged as per valid retail tariff.

GRACE PERIOD: At the end of the agreed rental period, Firefly allows a grace period of 29 minutes free of charge after which the customer will be charged with a minimum of one full day rental.

THIRD PARTY LIABILITY (TPL): Covers the rented vehicle for claims from property damage and third party personal injury or death to the amounts specified by Cypriot Law.

TRAFFIC FINES: All fines resulting from the driver's misconduct are born solely by the renter. If the renter fails to pay them, Firefly will pay them and will charge the customer with the full amount of traffic fine plus the Incident Administration Fee, (30€ per case non-refundable), in order to cover all administration expenses.

COLLISION DAMAGE WAIVER (CDW /SCDW): The renters liability for damage to the rented vehicle can be reduced, as per Rental Agreement's term and conditions, to minimum charge of 800€ for Groups A, B, H and  1000€ for Groups C, E, by paying daily a fee of €19 and €22 respectively.

The renter may reduce the above liability to a minimum charge of 200€ for Groups A, B, H and 300€ for Groups C, E by purchasing the additional daily coverage for an additional daily a fee of €12, €14 respectively.

Damage to the underside of the car, the wheels & tyres or loss of the vehicle's keys/car documents are not covered.

THEFT PROTECTION (TP): The renter's liability for theft can be reduced to 800€ for Groups A, B, H, and 1000€ for Groups C, E,  by paying an additional daily fee of €9, and €11 respectively. This excludes any thefts of personal effects.

FUEL POLICY: "For rental durations of 1-2 days, the customer should return the car with the same quantity of fuel as shown at the time of pickup. In the event that the customer returns it with less quantity, the customer will be charged the value of the missing fuel. Additionally, a Refueling Service Charge will be applied, which today is €25.

For rental durations of three (3) days or more, the customer is required to prepay the cost of the quantity of fuel which is in the tank of the rented car at the pickup time. Upon returning the car –and only at this time– the customer may ask to be refunded with the value of the fuel in the tank at that time. In this instance, if the quantity of fuel in the tank is less than the one the customer has prepaid, then the Refuelling Service Charge will be applied, which today is €25. Any refund due will be processed through customer's credit/debit card.

The price per litre of fuel used is the average fuel price for the area where the car was rented. The Refueling Service Charge is €25, while Firefly reserves the right to change it in the future without prior notice. Any fuel refunds, disputes etc. must be resolved with Firefly staff at the time of the vehicle’s return. Firefly will not consider any disputes once the final invoice has been issued. A fuel policy leaflet is available on all Firefly Desks in five languages."


INCIDENT ADMINISTRATION FEE (IAF): In case of an accident due to the renter’s liability, renter has the obligation to pay to Firefly a non refundable fee of €30 to cover administration expenses.

AIRPORT CHARGE (ASC): The charge applicable for delivery and collection of the rental car airports in Cyprus is €19.

PERSONAL ACCIDENT COVERAGE (PAC): For a daily charge of €6 (with a maximum charge of 15 days) driver and passengers are insured in case of an accident involving rented vehicle. Amounts insured are in accordance with valid terms and conditions of the insurance company.

WINDSCREEN PROTECTION (WSP): The renter's liability for damage on the windscreen of the car can be reduced, as per Rental Agreement's Terms & Conditions, to 0€, for a daily charge of €2 (with a maximum charge of 15 days)

ADDITIONAL DRIVER (ADR): A charge of €4 per day has to be paid for each additional Driver (maximum charge of 10 days).

BABY SEATS: Available on request with a daily charge of €4 (maximum charge of 10 days).

GPS: Available on request with a daily charge of €8.

OUT OF OFFICE HOURS DELIVERY/COLLECTION: Delivery/Collection outside office hours is €30/case.

FLEET AVAILABILITY: Firefly reserves the right to provide a different car model to that originally reserved of an equivalent or higher model type.

TAXES: All rates and charges mentioned above are subjected to V.A.T.